Ancira Auto Group

Ancira Auto Group is proud to announce that Ancira Buick GMC is the winner of the 2009 Mark of Excellence Award!

This award is based on overall customer satisfaction, total sales, as well as sales and service certified training. Only the top ten percent of all Buick GMC dealers receive this award, and only 4 of these prestigious awards were handed out in Texas for 2009.

We are very proud of this recognition and would like to congratulate Ancira Buick GMC for receiving this prestigious award! Way to go guys! Keep up the great work!

Congratulation on a Job Well Done, Howard!

Howard went above and beyond to help a customer. Read the amazing story of how he helped a family and saved their vacation!

Mr. Ernesto Ancira

On Friday morning, Aug 6th, our family packed into our 2006 Class C
Motorhome to head down to Port Aransas. Approx 1 mile from our home
here by Huebner and I-10, the temperature gauge alarm went off indicating we
were overheating. We pulled off, opened the hood, and saw the coolant was
pouring out.

Aside from being surprised, we stood there in disbelief. Why? We had
taken our motorhome in to have it serviced at Ancira (Boerne) a few weeks
prior and one of the items we had done was a "coolant system flush." For the
record, in the 3 years we've owned it, we have never had it serviced
anywhere else.

We called Jeff George (service advisor) - he remembered us and dispatched a tow truck to our location. Within an hour, our motorhome was on its way to Ancira (Boerne). In the meantime, we walked home disappointed, somewhat angry, and hot - temperatures were already in the 90s.

That afternoon, Mr. Howard Tate (Service Manager) contacted us and told
us he had been informed about our situation and that he would be following
the troubleshooting on our motorhome. He was lalready aware we had taken it
in a few weeks before for the service. We told him one of our biggest
concerns was that the engine might have suffered internal damage (warped or
cracked heads) from the overheating although we did pull over right away when
the instrumentation alarm came on.

Throughout that afternoon, Mr. Tate contacted us 3 times to give us a
status --- the most noticeable being that a water hose clamp (clip) had not
been securely fastened and that the thermostat was staying in the closed
position. We told him not to rush --- that our trip to the Coast was cancelled due to this misfortune and we wanted to be sure it was looked
at with great care & detail.

At approx 4:45 that afternoon, Mr. Tate contacted us to let us know that
they were road-testing the motorhome --- just to be sure they took it
out some 20 miles to make sure there wasn't anything they had missed. He
gave us the option of picking it up or he would have someone deliver it. We
didn't expect to have the problem corrected so soon so we decided we would pick it up and take a late trip down to the coast.

Mr. Ancira, we didn't know what to expect when we got to the dealership.
In today's service-indusry environment, it just always seems that nobody
wants to take accountability for their actions or stand behind their work.
Honestly, we thought Ancira (Boerne) might try to pass blame on
something beyond their control. We were wrong!

Upon arriving at your Boerne dealership (at appoxt 5:45), Mr. Tate met
us, apologized for the mishap, explained what had happened, and took
responsibility by incurring all the costs. He didn't try to sugar-coat
it and took the necessary steps to ensure that the situation was remedied,
not only to our satisfaction, but to his. It's obvious that the Ancira
reputation means a lot Mr. Tate. Mr. Tate also provided us with a few
perks, i.e., top off the gas tank, wash/detail the outside, and a coupon for a future lube, oil, and filter change. That was very generous. We told
him we were going to head out to the Coast that evening to try and salvage
the weekend but would need to stop by the house and load up again.

Mr. Ancira, we're sorry to be so long-winded but, as impressive as Mr.
Tate's actions were as described above, it was the following "little
things" that left us the most appreciative.

We left the dealership around 6:00 --- at approx 6:45, Mr. Tate calls us
to make sure we had gotten home without any problems. - Wow! This is a
Friday evening and everybody wants to get home to their families.

The "icing" on the cake came the next day. We get a call from Mr. Tate
on Saturday morning to make sure we had gotten to the Coast without any
problems. That was the clincher! He didn't have to do that but it is
that "over and above" show of concern that turned a bad situation into one
with a happy ending.

Mr. Ancira, if your managers across the entire Ancira enterprise are as
responsible and caring as Mr. Howard Tate is, you can be assured your
living legacy is in good hands for both the short and long terms. We will
always be Ancira Customers and wouldn't hesitate to recommend Ancira to anyone. For the record, we own an 04 Nissan Titan and my husband has Ancira
Nissan take care of all his service/repair.

Please give Mr. Tate our "thanks" and warmest appreciation.

Sincerely,
Debra Harter and Jay Garcia

P.S. Not any less important - we also wanted to let you know that Mr.
Jeff George (service advisor) was entering the hospital the afternoon that
our motorhome was taken in. He's a good man! We keep him in our prayers
and ask that you please let him know we appreciate him dropping what he was
doing that Friday morning and getting that tow truck out to us quickly.
Hope he is doing well.